A Note to Our Users

Please carefully read the following Terms of Use (“Terms”) before using the Citadel + Compagnie website (‘Site”). By accessing and using this Site, you acknowledge that you have read, understood and agree to be bound by these Terms. If at any time you do not agree to these Terms, please do not access or use this Site or any of its content (the “Content”)

This Site is intended for persons who are 18 years of age or older. Citadel + Compagnie does not intentionally or knowingly collect information of children under the age of 13. Browsing of the site is allowed for children under the age of 13, however, they are not allowed to submit their personal information anywhere on our site or purchase tickets to our venue via Eventbrite (or Eventbrite API).

 

Terms and User Conduct

Content. Portions of the content belong to us, our Presented Artists (“Artists”), and our Partners. You must contact us directly via email for permissions to use any of our Content.

Special Terms may apply for some of our products or offers found on our site or newsletters known as “Official Rules”. These products or offers may include festival, contests, special tickets etc. By purchasing those products or entering your personal information, you are agreeing to the terms listed here as well as the Special Terms.

Night Shift Applicants. By filling out an application, you are agreeing to communication with us. This may include but is not limited to updates to the festival, status of application, changes to the applicant requirements, etc.

Customer information. If you create an account via Eventbrite or Eventbrite API to purchase tickets, personal information is shared with us including billing and shipping address, details about the order, email address, name, and phone number. This information is stored on Eventbrite and Mailchimp for customer relationship management and analytics. This information greatly helps us serve the arts community better and will not be sold as an email list.

 

Analytics

Eventbrite shares your information with us in accordance to their privacy policy found here. If you would like to buy tickets from us directly, please email: boxoffice@citadelcie.com

Google Analytics informs us how you use our site. It plays an important part when redesigning our website and finding what content our users are most interested in. Google Analytics tracks your IP address, pages visited, clicks, frequency of visits to our site, the site you were on before visiting our site, duration of visit, length of videos watched, demographic information, and location anonymously. We do not combine Google Analytics’ information with your personal information.

Mailchimp measures email opens and clicks in our emails. An unsubscribe link is available at the bottom of every email and recipients are able to leave mailing lists whenever they choose. As a non-profit, Citadel + Compagnie only adds emails from customers we have an existing business relationship with as compliant with spam laws or have subscribed willingly in person or online. Read more here for Canada’s anti-spam laws. We fight spam by creating meaningful emails that reach only the intended audience. We take the time to create informative newsletters and limit the amount of emails we send per month. This does not include confirmation emails or receipts from Eventbrite, Canada Helps, or other parties.